While at the Academy today, I realized via the web that my Macintosh had finished its pilgrimage to Texas and back. It came home in a nondescript box with its problem, ejection of blank CDs, addressed.
Addressed is the only word I can come up with. Right now, I’m very angry with Apple, Inc. My complaint, under warranty, was that my system was unable to handle blank CDs, and would simply eject them. I assumed, after troubleshooting in Mac OS X’s safe mode with and without a technician, that there was something wrong with the SuperDrive (disc drive). I was told the drive was getting replaced at the factory, and sent it away. Today, I was given a computer that seemed foreign to my own; it’s the same exact machine, with all of the same exact hardware, but with a reinstalled Mac OS X. My hard drive was wiped, reformatted, planted with an OS, and sent home.
If I didn’t keep a backup of all of my data, I would be in a world of hurt right now. So, why am I angry, you ask? I am competent enough to reinstall OS X myself. Simply give me that solution. I shouldn’t be told it’s a hardware issue and have to lose my computer for several days because Apple wants to reinstall my Operating System. That’s simply ridiculous.
It’s understandable to reinstall the OS on a system that’s sent in. However, I could have simply done that myself had I been told to; I would have been glad to. Furthermore, there’s a huge opportunity cost here. I lost days of productivity by not having my machine, and had to use a PC to take care of routine tasks. Obviously, that was a painful process. It’s frustrating when your favorite company screws you over.
On top of that, albeit on a lesser note, I take issue with DHL. My estimated return delivery date was last Friday, July 27. However, the package was held up in Danbury until today; what’s the deal? I don’t understand how a shipping company can be profitable by not shipping on weekends.
As I write this post, I’m taking a few hours to restore my previous software and settings to my MacBook Pro.
Ouch.
That’s like when Matt sent in his Red Ring’d Xbox360, they just sent him a new one instead of fixing the problem.
He had to re-do all of his Xbox Live stuff.
Of course, 360 hard drives are removable, so they stuck the old one in the new system, so he didn’t lose any game saves.
But, was reinstalling MacOS the ONLY thing they had to do to fix it?
Reinstalling OS X was the only thing they did. They told me that they’d replace the SuperDrive. If I knew that a OS X reinstall would fix the problem, I would have done it myself, saving myself days of inconvenience.